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What makes a website easy to use? Can a design change really decrease help ticket submissions? In this introductory session on UX and UI, we’ll cover:
- The basic principles of UX and universal design
- Current design patterns and user behaviors
- How to conduct UX/UI reviews
- Strategies for user testing and feedback
This session is part of a series designed to give staff with web responsibilities the knowledge they need to create modern, accessible digital content.